Terms & Conditions
Bushman Offgrid ABN 94 615 295 255 (Bushman)
If you have questions or concerns regarding this statement, you should first contact our privacy officer on 03 9437 0737.
Collection of Information
In order to use the website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from customers are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, please contact us.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by contacting us.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Bushman uses personally identifiable information for essential communications, such as
Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by contacting us.
You will be notified when any third party that is not our agent/service provider collects your personal information, so you can make an informed choice as to whether or not to share your information with that party. These third parties are prohibited from using your personally identifiable information for any other purpose. Bushman does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.bushman.com.au.
Bushman uses the NAB Transact gateway for its online credit card transactions. NAB processes online credit card transactions for thousands of Australian businesses, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the NAB Transact gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within NAB's bank-grade data centre, further protecting your credit card data.
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or TNT Express within their delivery time guidelines for Parcel Post, Express Post and Road Express depending on your selection. For more information on expected delivery times to your postcode visit www.auspost.com.au or check your consignment number.
All goods are shipped according to the standard terms and conditions of the carrier being used. If you wish to query a delivery please contact us.
Remote Location Surcharge
Please note a Remote Location Surcharge may apply to all orders including Free Shipping orders. If your location is Remote, we will contact you after you have placed your order to discuss delivery options and surcharges. If you are unsure if your delivery address is considered Remote and would like to know before you place your order, please contact us directly.
Refund and Returns Policy
If for any reason you are not completely satisfied with your purchase, please let us know within 7 days from the time you receive your goods and we will give you a full refund of the price of the goods purchased, excluding any delivery charges, and subjext to the return of the original goods to us in their as new and unused condition.
Please contact us via the email on your purchase receipt within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post or reputable freight company.
You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration and insurance with your carrier. Bushman will not be responsible for goods lost or damaged in transit.